FAQ

Q. How can I place order?
A. Simply add the products you wish to purchase to cart; when you are done adding the products, proceed to check out. You can check out as a guest or sign in into your customer account or create a new account if you are a new customer. Enter all required information as prompted, such as your name, shipping address, and payment information, and then submit your order.

Q. Can I order over the phone?
A. To order over the phone, please call 234 708 403 3566 or 234 916 571 0010.
You may also visit our office for further assistance at: 45 Hospital Road, Jakpa/Ekpan Delta State.

Q. What forms of payment do you accept?
A. Online payments are processed by Paystack. We accept accepts Nigerian bank issued MasterCard, Visa and Verve.

You may also make online transfer from your account domiciled in any of the banks in Nigeria or make a direct bank deposit into our bank account. Please use your Order confirmation number as the payment reference.

Q. Is it safe to use my bank card on your site?
A. It is safe to use your bank card to make payment on our website. We do not store.

Q: Can I return/exchange my order?
A. Children’s World and Motherhood will accept your return or exchange of unused, unopened and defective merchandise by mail. Unused, unopened and defective merchandise may also be returned at our office at: 45 Hospital Road, Jakpa, Warri Delta State.

We will credit you for returns, accompanied by an original receipt, received within 7 days of the purchase for the price paid either in the original form of payment or as a merchandise exchange.

Q: I received Damaged, Defective, or Wrong Item(s), what do I do?
A: If you determine that you got a wrong order, please contact us right away. Once we establish that an error was made we will ensure that you get your refund, exchange or credit towards your next order. Claims for damaged or incorrect goods, must be made within 48 hours from the date of delivery of your order. We will not be liable for any refund or exchanges thereafter.

Q: Out of Stock Item?
A: We cannot guarantee the availability of any product. We recommend that if you see something you like, place your orders as soon as possible. In the event that an item becomes unavailable after check out, we will make a full refund or give you a credit towards future purchase.

Q: How can I track my order?
A: We will constantly keep you updated about the status of your order through emails and text messages. You may also click on the “Track my Order ” tab at the top of this page and type in your order details to keep track of your order.

Q: How do I change or Cancel my Order?
A: Once your order has been placed it cannot be modified or cancelled. This is because we constantly strive to expedite our order fulfillment process just to ensure you get your orders within the shortest time possible.

Q: When will I receive my Order?
A: Shipping speeds are based on carrier transit times and do not include the time it takes to handle and pack a shipment. However, processing of orders with confirmed payment shall comply with the schedule as indicated above.

Shipping Destination	Shipping Duration
Intra city (Warri)	Next Working day
Delta State	3 – 5 Working days
East	3 – 5 Working days
West	3 – 5 Working days
North	3 – 5 Working days
Bonny	3 – 5 Working days

Expedite shipping is available for within Warri and its 1 Business Day.

Q: Do you have a catalogue?
A: Currently, we have a 'virtual' catalog. The entire product selection is online; we do not have a physical catalog.

Q: How can I contact childrensworldandmotherhood.com for additional assistance?
A: If you need help with your order please feel free to email usor call the Customer Service Team at 234 802 465 4958 from 8AM - 6PM GMT. (Email Note: We advise a 24 to 48 hour turnaround time on emails.)